Our purpose is to guarantee your full satisfaction. If, for any reason whatsoever, you are not satisfied with your order, you may exercise your right to cancel your purchase and return purchased products. You must inform the Vendor of your decision to cancel and can do so by: (a) using the online return form available on the website (the “Return Form”) or (b) Contacting US, within fourteen (14) calendar days from the date on which you received the purchased product (or for purchases of multiple products, the date of which you received the last product) from kartell.com. Returned items must be shipped back to the Vendor within fourteen (14) calendar days from the date you notify the Vendor of your decision to cancel. The products may be returned by dispatching the package through the shipping agent indicated by the Vendor (UPS), or through another shipping agent or postage method. We also invite you to complete the Return Form* available on the web site in the Customer Care area, in order for us to provide you with a Return Number. It is not possible to return a product in exchange for another.
Terms and Conditions of Return
The right to return products shall be deemed correctly exercised once the following conditions have been fully met:
• we invite you to correctly fill in and submit either the online Return Form* or this alternative Form (which you may post or email to us) within fourteen (14) calendar days from the date of your receipt thereof;
• the products have not been used or damaged;
• the products are returned in their original packaging, which is an integral part of the products;
• the returned items must be shipped back to the Vendor within fourteen (14) calendar days from the date you notify us of your decision to cancel.
Whatever form of payment you used, the Vendor will refund you all payments received from you for such cancelled purchase, including standard delivery costs, if any have been paid (but excluding supplementary costs for expedited delivery options, gift wrapping and other additional expenses) within: (a) where we collect the products from you through our approved courier, fourteen (14) calendar days of when the Vendor was informed of your decision to exercise your cancellation right; or (b) where you return the products yourself, fourteen (14) calendar days of the day we receive the returned products or, if earlier, proof of postage from you evidencing that you have sent the products back, within such time.
If you have fulfilled all requirements set forth above, the Vendor shall refund the entire price for the purchased products. Should you decide to use the courier indicated by kartell.com in the online Return Form, you will not have to take care of the return shipping costs upfront, which are at your expense. In this case, kartell.com will pay the return shipping costs for you and will deduct from your refund the cost of return postage. You will be notified if the returned products cannot be accepted. In this case, you may choose to have the products delivered to you at no expense to the Vendor. If you refuse the above delivery, the Vendor reserves the right to retain the products and the amount paid for your purchase of the products. Without limiting the paragraph above, the cancellation right set out above does not apply to: (a) sealed products unsealed by you following delivery, where return of such products is unsuitable due to health protection or hygiene reasons; (b) products comprising sealed audio or video recordings or computer software, if the product becomes unsealed after delivery; (c) products which are made to your specifications or clearly personalized; or (d) products which have become inseparably mixed with other items after delivery.
Refund Times and Procedures
After the Vendor has received the returned products and checked that the products meet all requirements, you will receive an email that the returned products have been accepted. Whatever the form of payment you used (Credit/Debit Card, PayPal), the refund procedure will start within: (a) where we collect the products from you through our approved courier, fourteen (14) calendar days from when the Vendor was informed of your decision to exercise your right to return the purchased products; or (b) where you return the products yourself, fourteen (14) calendar days of the day we receive the returned products back, within such time.
You may be liable for, and we may deduct from any refund due to you, any diminution to the value of the returned products caused by your handling of the products, save to the extent necessary to ascertain the characteristics, functions or nature of the products. Without prejudice to the above, and once the Vendor has checked that the return was carried out in compliance with the above conditions, the time period for refunding the amount you paid for purchasing the returned products depends on the payment type used:
• purchase by Credit/Debit Card: refund time will depend on the Credit Card company’s policies. We would like to assure you, however, that the value date for the credit will coincide with the date of the original payment; therefore you will not suffer any interest loss;
• payment by PayPal (where available): refunds will be credited to your PayPal account and will be visible immediately. Reimbursement time to the credit card associated with your PayPal account depends on the company that issued the card.
All products sold by the Vendor are delivered in their original packaging. Please inspect the products without damaging the original packaging. Returned products without the toriginal packaging will not be accepted.
As advised by the Vendor, returned products may be shipped by the package delivery company UPS, using the pre-printed label enclosed in the package in which the products were shipped. If you use UPS, the Vendor will be paying the shipping costs and track the package at any time. Please contact UPS (or visit their site: www.ups.com) to organise pick-up. If you decide to use a different shipping courier than the one provided by kartell.com, you will have to pay for the cost of return shipping upfront and you will be responsible in case of loss or damage to the products during transport. For your protection, we recommend that you use a courier service if you choose to return the goods other than via the pre-paid mechanism and approved courier.
*Download and complete the paper return form to exercise your right to return.