Privacy Policy

Welcome to our website kartell.com.
For Kartell your privacy and the security of your personal data are very important; therefore we collect and manage your personal data with the utmost care and take specific measures to keep them secure. Below, you will find the main information on the processing by Kartell of your personal data in relation to your browsing on kartell.com and the use of the services offered. For detailed information on how Kartell manages your personal data, please read our Informativa Privacy.
Please also read the ‘Cookie Policy’ and the ‘General Terms and Conditions of Use’ of the site kartell.com, which contain detailed information regarding the conditions of our services. Some services may be subject to specific legal terms, in which case we will give you all the appropriate information from time to time.

Who is the Holder?

The following is the main information on the processing of your personal data carried out by Kartell S.p.A., with headquarters at via delle Industrie 1, 20080 Noviglio (MI), Milano, Tax Code and VAT no. 11349160157 (Kartell), as Data Controller.
For any clarification, questions or requirements related to your privacy and the processing of your personal data, you can contact us at any time by sending a request to our Customer Care or by writing to the address of the headquarters of Kartell.

What data do we process and why?

The personal data that Kartell manages are those that you provide when you complete an order and purchase goods, and those that we collect while you browse or when you use the services offered on kartell.com. Kartell can then collect data about you, such as personal data including name and surname, shipping address and billing address, browsing data and your purchase habits.
Your personal data is processed for the following purposes:

  • Conclude and execute the purchase contract for goods offered on kartell.com;
  • Provide you with the services of kartell.com such as signing up for the newsletter;
  • Allow registration to the site and use of services reserved for registered users;
  • Manage your requests forwarded to our Customer Care.

In the aforementioned cases, the processing of your personal data is legitimate as it is necessary to execute an agreement with you or to provide you with the service you have specifically requested. We also conduct statistical surveys and analyses with data in aggregate form to understand how users interact and use the site, to improve our offer and our services.
Only with your express consent, however, we process your personal data to:

  • Carry out commercial communications activities;

Who will process your data?

Your personal data is processed by the duly trained personnel of our company and, for organisational and functional needs related to the provision of services on kartell.com, by our suppliers. The latter have been evaluated and chosen by Kartell for their proven reliability and competence. Some of these subjects may also be based in non-EU countries and, in these cases, the transfer of your personal data in these countries is carried out in compliance with the guarantees established by law.

How long do we keep your data?

We keep your personal data for a limited period of time depending on the purpose for which it was collected, at the end of which your personal data will be deleted or otherwise rendered anonymous in an irreversible way. The retention period is different depending on the purpose of the processing: for example, the data collected during the purchase of goods on kartell.com are processed until the conclusion of all administrative and accounting formalities, so they are filed in accordance with tax legislation local (ten years), while those used to send our newsletter are retained until you ask us to stop sending.
For more information see our Privacy Policy.

What are your rights?

At any time, depending on the specific processing, you can: withdraw consent to the processing, know which of your personal data we have in our possession, its origin and how it is used, request the update, correction or integration as well, in the cases provided for by the current provisions, the cancellation, the limitation of processing or oppose their processing. If you wish, you can request to receive personal data held by Kartell that concern you in a format readable by electronic devices and, where technically possible, we can transfer your data directly to a third party indicated by you. If you believe that the processing of your personal data has been carried out illegitimately, you can file a complaint with one of the supervisory authorities responsible for compliance with the rules on personal data protection. In Italy, the complaint can be presented to the Guarantor for the Protection of Personal Data (http://www.garanteprivacy.it/).

This information may undergo changes and additions over time, so we invite you to periodically check the contents. Where possible, we will try to inform you promptly of any changes made.

Informativa Privacy

1. General information

Who is the Data Controller?

Kartell S.p.A. with headquarters at via delle Industrie 1, 20080 Noviglio (MI), Milano, Tax Code and VAT no. 11349160157 (Kartell) is the Data Controller, that is, the subject who decides how and why to process your personal data.
You can always contact Kartell by contacting our Customer Care.

2. What personal data do we collect?

The categories of personal data that Kartell collects and processes when you browse or purchase on kartell.com, are as follows:

  1. We collect the personal data necessary to conclude and execute your purchase on kartell.com such as name and surname, email address, shipping address, billing address, telephone and payment details;
  2. We collect your email address when you sign up for our newsletter service;
  3. We process the personal data you provide when you contact our Customer Care to provide the assistance requested;
  4. With your consent, we collect and use your personal data for commercial communications;
  5. For the registration of your My Account, we collect your name and surname, your email address, password and your date of birth. If you are a registered user, we collect information about your access to the reserved area of ??the site. By express consent, through the analysis of your personal data, we can process information regarding your interests and preferences with respect to our products and services, in order to present proposals and offers in line with your tastes.
  6. we collect information about your browsing on kartell.com, such as the pages you visit and how you interact with the single page and we save this information on our servers.

We inform you that Kartell does not process personal data relating to minors. If you access kartell.com and use the services offered by Kartell you declare that you are of legal age.

3. How do we use personal data collected?

Kartell collects and processes your personal data for the following purposes:

  1. Conclude and execute the purchase agreement for the products offered on kartell.com. When you complete your purchase, we ask you for the personal data necessary for the execution of the agreement, such as payment, anti-fraud checks if you choose to pay by credit or debit card, billing, shipping of the product and possible management of the return.
  2. Registration on the site and use of the services offered to registered users. Registration on the site is possible through the inclusion of some personal information, necessary to ensure your identification and the performance of the services offered to registered users.
  3. Provision of services offered on kartell.com. For this purpose, Kartell needs to collect the personal data necessary to perform the specific service requested by you in relation to each service and its characteristics.
  4. Management of requests to Customer Care, which uses the personal data you provide to meet your requests for information and requests for assistance.
  5. statistical analysis and surveys. We use some information about your use of the site, your browsing and use of the related services to perform analysis and statistical surveys in order to improve our offer and our services.
  6. Sending commercial communications following the purchase of one of our products, so-called soft spam. Following the purchase of one of our products on the site, we will send you communications containing our commercial proposals on products and related services to the email address you provided during the conclusion of the order.
  7. Subject to your express consent, we may use the contact details you have provided for commercial communications on our products and services, in order to update you on news, new arrivals, exclusive products, our offers and promotions.

If you wish to authorise the activities referred to in point g) and then do not wish to receive further communications from Kartell or if you wish to limit the way in which you are contacted, you can interrupt these communications at any time by simply clicking on the appropriate 'unsubscribe' link at the bottom of each communication, or by accessing your My Account or you can always contact Kartell through our Customer Care. We inform you that you may receive further communications from us even after submitting your unsubscription request, as some submissions may have already been planned, our systems may take some time to process your request.
In relation to all the activities mentioned above, we will process your personal data mainly through IT and electronic tools; the tools we use guarantee high safety standards, in full compliance with current legislation.

4. My Account

When creating your My Account Kartell offers you the opportunity to use the following services:

  • My profile: manage your personal data and your consent
  • My orders: follow the shipment and check the history of your orders
  • My cards: save your credit card details to quickly complete your purchases
  • Address Book: save all your addresses to quickly complete your purchases
  • Wish List: create your wish list: you can save up to 50 items, be notified of their availability and add them to the Shopping Bag at any time.

With your express consent, Kartell may use your contact details for commercial communications on products and services, in order to update you on news, new arrivals, exclusive products, and for the conduct of opinion polls and market research, in order to detect your degree of satisfaction and improve the services offered.
To ensure that the information in our possession is correct and allow us to perform the activities described above, we invite you to access the 'My profile' section of your My Account and, if you deem it necessary, to update them.

5. Legal basis of processing

We only process your personal data when there are legal requirements for doing so under the current legislation, and specifically:

  1. to enter into and perform a contract to which you are party.
    When we process your data to enter into a purchase agreement with you, we take care to only use the minimum amount of information needed to perform it. This basis legitimises the personal data processing that occurs in the following activities:
    • signing and performance of a contract to purchase products offered on kartell.com,
    • registration on the Website, and use of the services reserved to registered users
    • provision of services offered on kartell.com,
    • management of your requests by our Customer Care.
    Providing your personal data for such activities is a contractual obligation. You may freely decide whether or not to provide your data. However, without the required data, we will be unable to enter into or perform the contract or your requests. This means you will be unable to purchase products and may not use the services of Kartell, and that Kartell may not manage your requests.
  2. to fulfil a legal obligation.
    In the event that a contract to purchase goods is entered on kartell.com, your data will be processed in order to carry out the legal obligations to which Kartell is subject. You are free to decide whether or not to enter into a contract, and whether or not you provide your data, but if you do, your data will be needed and will be processed to carry out the aforementioned legal obligations to which Kartell is bound.
  3. for our legitimate interest.
    Some of your personal data if you purchase products on kartell.com with a credit or debit card, may be processed to conduct antifraud activities: we have a legitimate interest in conducting such activities to prevent and combat any fraudulent activity. At the same time, we have a legitimate interest in processing personal data in case of a dispute by or against kartell.com.
  4. based on your consent.
    We will perform the following processing exclusively in the event that you have given your express consent:
    • conducting of marketing activities and opinion and market research surveys.

To provide your consent for these optional activities. You are free to decide whether or not to provide your consent, but if you do not, it will not be possible for Kartell to conduct the marketing activities, opinion and market research surveys, or to conduct analyses of your shopping habits.

6. Who will process your data?

Your personal data will be processed by the internal personnel of Kartell, which has been specifically instructed and authorised for such processing.
Your personal data will also be transferred to third parties, which we use to provide our services on kartell.com; these parties have been adequately selected and provide a suitable guarantee of compliance with personal data processing rules. These parties act as independent controllers or have been appointed as processors (or sub-processors appointed by the latter) and carry out their activity according to the instructions provided by Kartell and under its control, or under the control of the processor.
The third parties in question belong to the following categories: site manager, bank operators, internet provider, companies specialised in IT and electronic services, carriers, agencies that conduct marketing activity, companies specialised in market research and data processing.
Your data may be disclosed to the police, or judicial or administrative authorities, in conformity with the law, to investigate and prosecute crimes, prevent and safeguard from threats to public safety, in order to allow Kartell to investigate, exercise, or defend a legal right, as well as due to other reasons related to the protection of the rights and freedoms of other parties.

7. Transfer of extra EU data

Some of the third parties listed in the previous paragraph no. 6 'Who will process your data?' may be located in countries outside the European Union that nevertheless offer an adequate level of data protection, as established by specific decisions of the European Commission (http://www.garanteprivacy.it/home/provvedimenti-normativa/normativa/normativa-comunitaria-e-intenazionale/trasferimento-dei-dati-verso-paesi-terzi#1).
The transfer of your personal data to countries that do not belong to the European Union and that do not ensure adequate levels of protection will be performed only after conclusion between Kartell and said subjects of specific agreements, containing safeguard clauses and appropriate guarantees for the protection of your personal data, the so-called 'standard contractual clauses', also approved by the European Commission, or if the transfer is necessary for the conclusion and execution of an agreement between you and Kartell (for the purchase of goods offered on our website, for registration on the website or use of services on the website) or for the management of your requests.

8. How long do we retain the data?

We keep your personal data for a limited period of time, which differs depending on the type of activity for which the personal data processing provides. Once this period has elapsed, your data will be definitively deleted, or in any event rendered irreversibly anonymous.
Your personal data is kept in accordance with the terms and criteria specified below:

  1. data collected to enter into and perform contracts to purchase goods on kartell.com: until the administrative and accounting formalities have been fulfilled (and just for the minimum data needed) until the end of the legal warranty provided for under the current legislation. Billing-related data shall be kept for ten years from the billing date;
  2. data from a registered user: the data shall be kept until you request deletion of your My Account;
  3. payment-related data: until certification of the payment and fulfilment of the relative administrative and accounting formalities following the expiration of the withdrawal right and the terms applied to dispute the payment;
  4. data collected in connection with the use of services offered on kartell.com: this data is kept until the service is terminated or upon request to cancel the user's registration in the service;
  5. data connected to the requests of users to our Customer Care: the data used to assist you shall be kept until your request has been fulfilled;
  6. data used for commercial communications to users who purchase products on kartell.com (soft spam): this data is kept until the service is stopped or the user deregisters from the service;
  7. data provided for commercial communication activities, opinion surveys and market research: until deregistration from the service or following the request by a user to interrupt activity, and nevertheless within two years of the last interaction of any kind of the user with Kartell;

In any event, due to technical reasons, termination of the processing and the consequential final deletion or irreversible anonymization of the relative personal data shall be final within thirty days of the terms noted above.

9. Your rights

You can exercise your rights with reference to the specific processing of your personal data by Kartell at any time. Find below their general description and how to exercise them.

  1. Access your data and modify it: you have the right to access your personal data and to request that it be correct, modified or integrated with other information. If you wish, we will provide you with a copy of your data in our possession
  2. Revoke your consent: you can revoke a consent you have given for the processing of your personal data in relation to any activity for marketing purposes at any time. In this regard, we remind you that marketing activities are considered the sending of commercial and promotional communications, the conduct of opinion polls and market research, in order to detect your degree of satisfaction and improve the services offered. Once we receive your request, it will be our duty to promptly cease to process your personal data based on this consent, while different processing or that which is based on other assumptions will continue to be carried out in full compliance with the provisions in force.
  3. Opposition to the processing of your data: you have the right to object at any time to the processing of your personal data made on the basis of our legitimate interest, explaining the reasons that justify your request; before accepting it, Kartell will have to evaluate the reasons for your request.
  4. Delete your data: you may request the cancellation of your personal data in the cases provided for by current legislation. Once your request has been received and examined and if it is legitimate, it will be our duty to timely cease to process your personal data and to delete it
  5. Request that the processing of your personal data is temporarily limited: in this case, Kartell will continue to keep your personal data but will not process it, unless it is subject to your different request and the exceptions established by law. Processing of your personal data can be limited when you dispute the accuracy of your personal data, when the processing is illegal but you oppose the cancellation of your data, when we no longer need your personal data but you need to exercise your right in court and when you oppose your processing, in the period in which we evaluate the reasons for your request.
  6. Request your data or transfer it to a party other than Kartell (right to data portability). You can ask to receive your data that we process based on your consent or on the basis of an agreement with you in a standard format. If you wish, where technically possible and at your request, we may transfer your data directly to a third party that you indicate.

In order to exercise some of your rights described above, you can access your My Account or alternatively you can contact our Customer Care or write to the address of the Data Controller above. In order to ensure that our users' data is is not illegitimately used or infringed upon by third parties, we may ask you for some information to be sure of your identity before accepting your request to exercise one of the rights indicated.

10. Security measures

We protect your personal data with specific technical and organisational security measures, aimed at preventing your personal data from being used illegitimately or fraudulently. In particular, we use security measures that guarantee: the pseudonymisation or the encryption of your data; the confidentiality, integrity, availability of your data as well as the resilience of the systems and services that process them; the ability to restore data in the event of a data breach. In addition, Kartell agrees to test, verify and regularly evaluate the effectiveness of technical and organisational measures in order to guarantee continuous improvement in the security of processing.

11. Complaints

If you believe that the processing of your personal data has been carried out unlawfully, you can file a complaint with one of the competent control authorities for compliance with the rules on personal data protection.
In Italy, a claim may be filed with the Italian Personal Data Protection Authority [Autorità Garante per la Protezione dei Dati Personali] ("Protection Authority"). More information on how to present them is available on the website of the Guarantor, at http://www.garanteprivacy.it/.

12. Changes to this information

The constant development of our services may lead to changes in the characteristics of the processing of your personal data described up to now. Consequently, this privacy policy may be subject to changes and additions over time, which may also be necessary with regard to new regulatory measures regarding the protection of personal data.
Therefore, we invite you to periodically check the contents: where possible, we will try to inform you promptly on the changes made and their consequences.
In any case, the updated version of the privacy statement will be published on this page, with indication of the date of its last update.

13. Legislative references and useful links

The processing of your personal data is carried out by Kartell in full compliance with the regulations on the matter pursuant to General Data Protection Regulation (EU) 2016/679 The rules on the processing of Italian personal data and the provisions of the Italian Supervisory Authority (http://www.garanteprivacy.it/) and, where applicable, the competent foreign control authorities.

Last updated 19/07/2018